Frequently Asked Questions
- 1. I've published my files but can't see them in the front-end
- You probably have not published the folder the files are in, or have not published one of the parent folders. RokDownloads cascades folder permissions, so you can just select a top-level folder, and click publish in the manager, and it will publish ALL folders and files contained within.
- 2. I'm having problems downloading files with Safari.
- Safari has a strange download behavior. By default, it will download and try to open the file. You can sometimes get around this by option-clicking a download link, however this does not always work due to the way the call is made. The best method is to turn OFF the 'auto open' downloads feature in Safari's preferences.
- 3. How can I get the Pro version and how much will it cost?
- The Pro version is still under development and the final price has not yet been decided. In the meantime please try the Free version, it's grrreeat.
- 4. RokDownloads is awesome, but I would love to see feature X, can you add it?
- Please check out the RokDownloads forum, and post your request there. If it sounds good and might be something that would make the product better, we may well add it to the roadmap.
- 5. Speaking of roadmaps, do you have one for RokDownloads?
- We don't as yet have a roadmap. What we have is a collection of features we want to put into the Pro version. We will be organizing this list and creating a roadmap from it to provide a clear direction for the 1.0 release of the Free and Pro versions.
- 6. Does RokDownloads work with PHP 4?
- We have not tested RokDownloads with PHP 4. We encourage everyone to upgrade to PHP 5.2+. It's faster, more stable, and has more features.